SHIPPING & RETURNS
Fast, Tracked Shipping
Orders are processed within 1–2 business days.
Once shipped, most orders arrive within 7–13 calendar days. Tracking information will be emailed as soon as your order is on the way.
If you purchase multiple items, they may arrive in separate packages so that you receive each piece as quickly as possible.
Address Changes
Please verify your shipping address before ordering. If you notice an error, contact us immediately. We cannot guarantee address changes after processing begins.
Angel Offline is not responsible for packages delivered to an incorrect address entered at checkout.
Lost or Missing Packages
If your package has not arrived and tracking has stopped updating, contact us at support@angeloffline.com with your order number.
We will investigate the shipment with the carrier and supplier. Packages are considered lost after 30 calendar days from shipment unless the carrier confirms the loss sooner.
Confirmed lost packages will be replaced at no additional cost. Refunds are not provided when a replacement is available. If the item is unavailable, we will offer store credit, an alternative item, or a refund when required.
Packages marked “Delivered” do not qualify for an automatic refund or replacement. Please check around your property, with household members and neighbors, and with your local carrier. We will help you investigate the delivery.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery.
Include:
- Your order number
- Clear photos of the item
- A photo of the shipping label
- A brief explanation of the issue
Once reviewed, we will arrange an appropriate replacement or refund.
Returns
Email support@angeloffline within 15 days of your delivery. Returns will turn into store credit. If items have been damaged upon delivery, send clear photos showing product so that we can send a replacement.
Sizing
Please review the size chart before ordering. Measurements and sizing may vary between products. Selecting an incorrect size does not qualify as a defective item.
Contact
Questions about your order? Contact us at support@angeloffline.com and include your order number.